Can we visit the factory?

Short answer: Yes. The plant is at 1-510 Tongpu Rd., Xihu District, Hangzhou 310012 — coating, converting, inspection and packing on one site. Tell us a week ahead so the visit lands on a day the lines you care about are running, and sign a mutual NDA first if you want to see client-specific dies or artwork.

A visit is worth more than a brochure, but only if you know what to look at. What follows is the route we walk, what we ask before you come, and the four things worth checking while you are on the floor.

The route, in production order

What we ask before you come

Date, headcount and what you want to see. A visitor who wants to watch a specific die run needs a different day from one who wants a general walk-through.

A mutual NDA, if your visit involves other clients' work. Dies and artwork on the floor belong to other brands; we will not show them without cover. Signing in advance keeps the visit on schedule instead of sitting in a meeting room.

Gowning. Coverall, hood, mask and shoe covers. Nothing goes into the cleanroom that has been outside it — including bags and phones, which stay in the changing area.

Cameras. Photographs of equipment and of your own job are fine. Photographs of another client's product are not, with or without the NDA.

Four things worth checking on the floor

Are the dies labelled with client codes, or with brand names? A rack labelled "Acme" leaks who your co-tenants are. A coded rack is a factory that has thought about it.

Is the calibration sticker on the gauge in date? Pick the thickness gauge up and read the sticker. It is the fastest single test of whether the quality system reaches the bench.

Are batch records filled in at the line, or written up afterwards? Paper on the machine with entries in real time is a working system. Records that appear from an office are a reconstruction.

Do retention samples exist for last year's shipments? Ask to see the cabinet. A factory that keeps samples can answer a claim; one that does not can only deny it.

What you will not see

Other clients' artwork and dies, and any licensed character tooling without the licence holder's consent. If a line is not running that day we will say so rather than stage a run for the visit — a stopped machine tells you as much as a moving one.

Getting there

The nearest international gateway is Hangzhou Xiaoshan (HGH); Shanghai is the alternative for visitors combining several factories in one trip. Send your arrival details with the visit request and we will fit the schedule around your flight rather than the other way round.