The RFQ That Gets a Useful Answer in 24 Hours

The RFQ That Gets a Useful Answer in 24 Hours

Summary

Most acne patch RFQs return a price and nothing else. The nine fields that decide cost, what a good reply contains, and a template you can copy — plus how the fields set the calendar, not just the number.

The RFQ That Gets a Useful Answer in 24 Hours

Most RFQs get a price. Very few get an answer. The difference is not how politely you ask — it is whether the nine fields that decide cost are present in the first email.

A factory can quote a number from three fields: shape, size, quantity. It cannot tell you whether that number is achievable, which line it will run on, or what will break first. Send the nine fields below and the reply changes from "USD 0.08/pc" to something you can plan a launch around.

The nine fields

Field
What changes when you leave it out
1 · Shape and outline drawing
Without a drawing the die cannot be quoted; with a loose description, the price is for a shape nobody has measured.
2 · Diameter or size range
Size drives pieces per pass. A 4 mm difference can move the unit price more than the material grade does.
3 · Thickness
0.25 mm and 0.5 mm are different coating runs. Quoting one and shipping the other is the most common quiet substitution.
4 · Patches per sheet and per pack
Looks like marketing; it is the packing cost. It decides your carton count and your freight.
5 · Pack format
Pouch, blister, card, tin. Each carries a different barrier and a different tooling step.
6 · Artwork status
A print-ready file quotes in a day; "we will design later" quotes with a place-holder price that never holds.
7 · Order quantity and repeat plan
Tooling is amortised differently at 10,000 and 200,000 units. So is the price.
8 · Destination market
Determines the label language, the test set, and whether the pack needs a cosmetic file or a device one.
9 · Target landed cost
Not to be squeezed, but to be told early if the target needs a different format rather than a cheaper material.

What happens after you press send

Our fastest realistic path is seven days for a sample, seven days for your approval, then a purchase order — roughly two weeks to a production slot. That timeline only exists if the artwork is final on day zero; a change after sampling resets the clock rather than shortening it.

Within one business day. We reply with the line assignment, the die cost, and the two or three fields that are missing. If the shape cannot be produced at your target cost, we say so here rather than at sample stage.

Sample stage. You receive a physical sample plus the thickness and peel measurements it was made to. Sign the sample, not the photo — the photo will not settle an argument in six months.

After approval. Tooling is cut, the die belongs to you once the fee is paid, and the production slot is booked against your PO.

Coating and converting floor at the Henso factory
Coating and converting on the same floor: the reason "which line will run this thickness" is answerable in a day.

Three questions worth adding

Beyond the nine fields, three questions separate a factory from a trading office without requiring a factory visit: who holds the die drawing after the order ships, which batch records follow the goods, and which line will run this thickness. A trader can answer the first two by asking someone; the third usually goes quiet.

A template you can copy

Subject: Acne patch RFQ — [brand], [market], [quantity]

1. Shape: attached PDF, outline drawing with dimensions
2. Sizes: 8 mm, 10 mm, 12 mm mixed per sheet
3. Thickness: 0.25 mm (or advise)
4. Sheet: 8 patches per sheet, 8 sheets per pack
5. Pack: foil pouch, resealable; secondary carton with 36-count tin for retail
6. Artwork: print-ready AI, CMYK, attached
7. Quantity: 50,000 packs first order, 150,000/year after
8. Market: US; also listing in UK
9. Target landed: please include FOB and DDP to [warehouse]

Questions: die ownership and storage, sample lead time, which certifications apply.

What a good reply looks like

Not a price list. A good reply names the line, gives the die cost separately, states the thickness it assumed, lists the two assumptions it made about your artwork, and tells you what would have to change if the target cost is firm. If the reply is a PDF of products, the sender did not read the email — which is itself an answer about how they will handle your order.

Why the fields change the calendar, not just the price

Seven days for a sample is achievable on a complete brief and impossible on a partial one, because every missing field turns into a question, and every question adds a day of round trip. The nine fields do not make the factory faster; they remove the queue of clarifications that sits between your email and the first coating run.

The same applies after approval. A pack format chosen late reopens the packing line booking; a size changed after the die is cut reopens tooling. Buyers who plan a launch date usually find the constraint is not production speed but the number of decisions still open when the PO lands.

Send the nine fields and you will get the line assignment, not a brochure. We answer within one business day, and the first document is an NDA if you need one.

Send your RFQ

Written by Henso Biotech, Hangzhou — eight coating lines, 60–120 cm width, since 2018. Lead times quoted are our own production schedule.